Appeals: letting members challenge a sanction

Even the best team gets it wrong sometimes: a misunderstood message, an automoderation rule that is too strict, a fake account that looks like a real one. Until now, a member who wanted to appeal had to find a moderator in DMs. With Appeals, the request lands straight in the dashboard, with all the context.

How it works

1. The member receives Spider’s sanction DM, with a “Challenge this sanction” button. It works even if they left the server or were banned.
2. They explain their request. It appears in Moderation › Appeals, and a badge shows up in the menu.
3. A moderator opens the request: they see the appeal, the original sanction and who issued it. They take ownership, then uphold, remove or reduce the sanction with a message.
4. The member receives the answer by direct message.

Rules that keep it fair

The moderator who issued the sanction cannot review it themselves (except the server owner). Only one active appeal is allowed per case, and a new request on the same case requires a seven-day wait. You also choose the appeal window: from 1 to 90 days after the sanction.

An appeal is not a challenge to your team: it is a second look, and proof to your members that decisions are taken seriously.

What each decision does

• Uphold: the sanction stays, the member receives your explanation.
• Remove: the warning is cancelled, the ongoing timeout or ban is lifted. A removed kick does not re-invite the member.
• Reduce: an active timeout or ban is shortened.