In pictures
Before you begin
Use cases.view to read cases and cases.manage for permitted edits or withdrawals. Export tools may also require the export permission.
Step by step
Open Cases or a member’s history. Search for a member, number or reason.
Open a case to review its actor, date, decision and status.
With the required permissions, use the available edit or withdrawal action and provide a reason.
Review the history afterwards to confirm the audit trail.
Understand case states
Applied means the action was confirmed. Pending or needs review requires a check before retrying. Failed means the operation was not confirmed as successful. Withdrawn indicates that the record was revoked using the tool’s supported workflow.
Withdrawing a record does not undo everything
Editing or withdrawing a record does not bring back a kicked member or restore deleted messages. Use the appropriate Discord action to remove a timeout or unban an account, and keep a clear correction reason.
Internal note privacy
Internal notes share relevant information with staff and are not sent to the member. Avoid copying private conversations unrelated to moderation.