Support and team

Staff directory, availability and activity

Identify staff, set availability and hand over work that needs attention.

On this page
Dashboard → Staff directory, availability and activity

In pictures

Team directory and follow-up
Team directory and follow-upOriginal image

Step by step

  1. In Team → Manage team, choose staff roles and whether to include the owner.

  2. Save: each person appears once, even when holding several selected roles.

  3. In My availability, choose your status, optional expiry and a handover note.

  4. Review the activity period and details you can access to distribute work.

Directory membership does not grant permissions

Directory roles determine who appears on the team. They do not grant new dashboard access. Configure rights in Permissions; team.view, team.activity and team.manage serve separate purposes.

Availability and Discord presence

Availability is declared by the person and is independent of Discord presence. Status and handover expiry are optional and limited to 30 days. Handover notes describe requests to resume and matters needing attention.

Read activity

Data covers interventions tracked by Spider and visible with your permissions. It does not measure all human work performed in Discord. Open related cases to understand the context behind totals.

All documentation