To handle

In pictures

Enlarge

The To handle page: the list of what waits for the staff and the daily summaryOriginal image

Step by step

1. 1

   Open Moderation › To handle: the list goes from oldest to newest.

2. 2

   Click Open to go to the right screen, or Discord to open the message or channel.

3. 3

   Choose after how many hours an unanswered conversation shows up, and turn on the daily summary if you want it.

What shows up

Open reports or reports under review, appeals not decided yet, sanction requests waiting for approval and open staff votes show up right away. Private messages and tickets show up when the member wrote last and has been waiting for the chosen time (4 hours by default). A ticket where the staff waits for the member does not show up. Everyone only sees what their permissions let them handle.

The daily summary

Every day at the chosen time, Spider posts in a staff channel the number of waiting items by type, with the oldest one and a button to the page. When everything is handled, nothing is sent. The Send now button lets you check how it looks.